Shipping Date
All orders are prepared within 48 business hours after the order confirmation date. This preparation time can vary according to peak season, like Black Friday or Christmas. Personalized jewels and our Fine Jewelry Collection have a specific preparation time, which is indicated during the purchase process.
Delivery
Within Greece
– Payment via card €3.00
– Payment on delivery €5.00
Order Policy at Adeline Jewelry
Introduction Welcome to Adeline Jewelry’s Order Policy page. We strive to ensure a seamless shopping experience for our customers. Please review our policies regarding placing orders, cancellations, returns, and exchanges.
Placing an Order
- Product Selection: Browse our collections and add items to your cart.
- Account Creation: For a faster checkout process, create an account or log in to your existing account. You can also checkout as a guest.
- Checkout Process: Review your cart, enter your shipping and billing information, select your payment method, and place your order.
- Order Confirmation: After placing an order, you will receive an order confirmation email with your order details and a unique order number.
Payment Methods We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- Cash on Delivery (for orders within Greece)
Shipping Policy
- Shipping Options: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
- Shipping Times: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping times may vary.
- Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Returns and Exchanges
- Return Policy: If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. Items must be unused and in their original packaging.
- Return Process: Contact our customer service at info@adelinejewelry.gr to initiate a return. Include your order number and reason for return. We will provide you with a return authorization and instructions.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the item received is defective or incorrect.
- Refunds: Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method.
Cancellations
- Order Cancellation: You can cancel your order within 24 hours of placing it. Contact our customer service at info@adelinejewelry.gr or call us to request a cancellation.
- Post-Shipping Cancellations: If the order has already been shipped, you will need to follow our return process once you receive the item.
Custom Orders
- Custom Jewelry: Custom and personalized jewelry orders cannot be returned or refunded unless there is a defect or error in the order.
- Processing Time: Custom orders may take longer to process. We will provide an estimated delivery date when you place your order.
Customer Service
- Support: For any questions or concerns regarding your order, please contact our customer service team at info@adelinejewelry.gr or call uys. Our support team is available Monday to Friday, 9 AM to 6 PM EET.
Order Policy Updates Adeline Jewelry reserves the right to update or modify this order policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top.
Need help?
Contact us at info@adelinejewelry.gr for questions related to orders and shipping policies.